Return policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

To make a return, you must present us with a receipt or proof of purchase.

 

Refund

Refunds

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@ironshark.fr.

Sale items

Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

 

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be emailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

 

 

Withdrawal

If the return of the product is due to a withdrawal on your part, the costs of returning your order to our warehouse are your responsibility. They will be automatically deducted from your refund, even if the shipping costs of your initial order were offered.

Return costs may vary according to the rate in force by our carrier partners, as well as the weight of your package.

Your refund will be made after receipt of the package(s) in the warehouse, and after inspection of the general condition of the contents of the package(s) .

 

Trades

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@ironshark.fr.

Return shipping

To return a product, you must send us a request through our contact form.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $70, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.